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Terms of Service

The terms and conditions governing your use of the CenturyLine Telecomms website and services.

Effective Date: 1 January 2026  |  Last Updated: 1 January 2026  |  Version: 1.0

Please read these Terms of Service ("Terms") carefully before using the CenturyLine Telecomms website located at centurytelecomms.com (the "Website") or any services provided by CenturyLine Telecomms ("we", "us", or "our"). By accessing the Website or engaging our services, you agree to be bound by these Terms. If you do not agree, you must not use the Website or services.


1. Definitions

  • "Company" means CenturyLine Telecomms.
  • "Customer" means the business entity or individual that enters into a service agreement with the Company.
  • "Services" means the telecommunications, connectivity, and managed services offered by CenturyLine Telecomms as described on the Website and in applicable service agreements.
  • "Website" means the website operated by CenturyLine Telecomms at centurytelecomms.com and any related subdomains.
  • "Service Agreement" means any order form, contract, or statement of work entered into between the Company and a Customer for the provision of Services.

2. Website Use

2.1 Permitted Use

You may use the Website for lawful purposes only, in accordance with these Terms. You are permitted to access and use the Website to learn about our services, submit enquiries, and access publicly available content.

2.2 Prohibited Conduct

You must not:

  • Use the Website in any way that violates applicable local, national, or international law or regulation
  • Transmit unsolicited or unauthorised advertising or promotional material
  • Attempt to gain unauthorised access to any part of the Website, its systems, or networks
  • Introduce viruses, trojans, worms, logic bombs, or other malicious or harmful material
  • Scrape, harvest, or collect data from the Website by automated means without our express written consent
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity
  • Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website

3. Services

3.1 Service Agreements

The provision of telecommunications and connectivity services is governed by separate Service Agreements entered into between CenturyLine Telecomms and the Customer. In the event of any conflict between these Terms and a signed Service Agreement, the terms of the Service Agreement shall prevail with respect to the services covered therein.

3.2 Quotations and Proposals

Any quotation or proposal provided by CenturyLine Telecomms is indicative only and does not constitute a binding offer unless expressly stated in writing and confirmed by an authorised representative. Quotations are typically valid for 30 days from the date of issue unless otherwise stated.

3.3 Service Level Agreements

Service level commitments, including network availability guarantees and support response times, are set out in the applicable Service Agreement or Service Level Agreement (SLA) documentation. CenturyLine Telecomms shall use commercially reasonable endeavours to meet all SLA commitments.

3.4 Acceptable Use of Services

Use of CenturyLine Telecomms services is subject to our Acceptable Use Policy. Violation of the Acceptable Use Policy may result in suspension or termination of services.

4. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, images, and software, is the property of CenturyLine Telecomms or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any Website content without our prior written consent.

Nothing in these Terms grants you any licence or right to use any trademark, trade name, or service mark belonging to CenturyLine Telecomms.

5. Disclaimer of Warranties

The Website and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components. We make no warranty as to the accuracy, completeness, or timeliness of information on the Website.

6. Limitation of Liability

To the fullest extent permitted by applicable law, CenturyLine Telecomms shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business, or goodwill, arising out of or in connection with your use of the Website or services.

Our total aggregate liability to you for any claims arising under or in connection with these Terms shall not exceed the greater of (i) the amounts paid by you to CenturyLine Telecomms in the three months preceding the claim, or (ii) £100 (one hundred pounds sterling).

Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

7. Indemnification

You agree to indemnify, defend, and hold harmless CenturyLine Telecomms and its officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the Website, your breach of these Terms, or your violation of any applicable law or third-party rights.

8. Third-Party Links and Content

The Website may contain links to third-party websites or services. These links are provided for your convenience only. CenturyLine Telecomms does not endorse, control, or assume responsibility for the content, privacy practices, or terms of any third-party website. You access third-party sites at your own risk.

9. Privacy

Your use of the Website and any personal data you provide are governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Modifications to the Website and Terms

We reserve the right to modify, suspend, or discontinue the Website (or any part of it) at any time without notice. We may also update these Terms from time to time. The revised Terms will be posted on this page with an updated effective date. Your continued use of the Website following the posting of revised Terms constitutes your acceptance of those changes.

11. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any dispute arising under or in connection with these Terms, without prejudice to our right to seek injunctive or other equitable relief in any jurisdiction.

12. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from the remaining provisions, which shall continue in full force and effect.

13. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and Acceptable Use Policy, constitute the entire agreement between you and CenturyLine Telecomms with respect to the Website and supersede all prior communications and proposals relating to the same subject matter.

14. Contact

For questions about these Terms, please contact us:

CenturyLine Telecomms — Legal
Email: legal@centurytelecomms.com
General: web@centurytelecomms.com