Privacy Policy

CenturyLine Telecomms ("we", "us", or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information about you when you visit our website at centurytelecomms.com, engage with our services, or otherwise interact with us.

Please read this policy carefully. By using our website or services, you acknowledge that you have read and understood this policy. If you do not agree, you should discontinue use of our services.

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1. Who We Are

CenturyLine Telecomms is a telecommunications infrastructure and connectivity services provider operating across EMEA and international markets. For the purposes of applicable data protection legislation, CenturyLine Telecomms acts as the data controller in respect of personal data collected through this website and our customer relationships.

Data Controller Contact:
CenturyLine Telecomms
Email: privacy@centurytelecomms.com
General: web@centurytelecomms.com

2. Personal Data We Collect

We may collect the following categories of personal data:

2.1 Information You Provide Directly

• Contact details: name, business email address, telephone number, job title, company name, and country
• Enquiry and correspondence content submitted via our contact form or by email
• Account registration information if you access our customer portal
• Contract and billing information for service delivery purposes

2.2 Information Collected Automatically

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device identifiers and cookie data (see our Cookie Policy)

2.3 Information from Third Parties

• Business contact information from publicly available sources or data enrichment providers for B2B marketing purposes
• Information from partners, resellers, or referral sources

3. How We Use Your Personal Data

We use your personal data for the following purposes and on the corresponding legal bases:

• To respond to enquiries and provide quotations — Legitimate interests / contractual necessity
• To deliver and manage contracted services — Performance of a contract
• To process billing and payments — Contractual necessity / legal obligation
• To send service notifications and updates — Contractual necessity / legitimate interests
• To send marketing communications — Consent (where required) / legitimate interests (B2B)
• To improve our website and service offerings — Legitimate interests
• To comply with legal and regulatory obligations — Legal obligation
• To detect fraud and ensure network security — Legitimate interests / legal obligation

4. Marketing Communications

We may send you relevant information about our services, industry insights, and updates. Business contacts may receive marketing communications on the basis of legitimate interests where there is a genuine business relevance. You may opt out at any time by clicking "unsubscribe" in any marketing email or by contacting us at privacy@centurytelecomms.com.

5. Sharing and Disclosure of Personal Data

We do not sell your personal data. We may share your data with the following categories of recipients:

• Service providers and sub-processors — including IT infrastructure, CRM, billing, and analytics vendors acting under our instruction
• Network and infrastructure partners — where required to deliver contracted services
• Professional advisers — legal, accounting, and compliance advisers bound by confidentiality obligations
• Regulatory and law enforcement authorities — where required by applicable law, court order, or regulatory requirement
• Business transferees — in the event of a merger, acquisition, or sale of assets, subject to appropriate confidentiality obligations

6. International Data Transfers

CenturyLine Telecomms operates across multiple jurisdictions. Where we transfer personal data outside the European Economic Area (EEA) or the United Kingdom, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the relevant authorities, adequacy decisions, or other legally recognised transfer mechanisms.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typical retention periods include:

• Customer account and contract records: 7 years from contract end (for legal and tax compliance)
• Marketing contact data: until withdrawal of consent or opt-out, plus 12 months
• Enquiry and correspondence records: 3 years
• Website analytics data: 26 months (anonymised thereafter)

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access — to receive a copy of the personal data we hold about you
• Right to rectification — to correct inaccurate or incomplete data
• Right to erasure — to request deletion of your data in certain circumstances
• Right to restriction of processing — to limit how we use your data in certain circumstances
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interests or for direct marketing
• Rights related to automated decision-making — we do not make solely automated decisions with significant legal effects

To exercise any of these rights, please contact us at privacy@centurytelecomms.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection supervisory authority.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encryption in transit and at rest, access controls, regular security assessments, and staff training. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Cookies

Our website uses cookies and similar tracking technologies. For full details of the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on our website with a revised effective date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us:

CenturyLine Telecomms — Data Privacy
Email: privacy@centurytelecomms.com
General: web@centurytelecomms.com